It's been a full week since my last post, I ended up taking Spring break alongside with my kids, and it felt really good! :)
So, while in the middle of Spring break, I tried to find a solution to my computer problem. As you might remember from my previous post, my pc went cuckoo. I was using it when the low battery sign appeared; but it didn't even give me time to go and plug it in, it shut down.
turn on after being plugged in to charge. :/
After going through the basic troubleshooting steps: properly connected, power in the outlet, battery well positioned, etc... Nothing worked! :(
So, I removed the battery and put it back again... And that's when some smoke started to come out of it. It had turned my poor computer into a smoker. Scary. :s
We bought this and three more of the same computers (Hewlett Packard Pavilion) nine months ago over at Costco. When we (I said we, but it's Mr. RLC who took charge of this problem), talked to Costco services, they direct us to their concierge department, there, the concierge department also directed us to Hewlett Packard. In general, the three of them were not very helpful, pointing out that the three month guaranty had expired long ago for a full refund.
Anyways, the communication with HP was bad, it was hard to listen to what they were proposing. So, within minutes of the conversation, the mister told them he didn't want to talk to them any longer, after all, the computers were not bought from them. It was Costco the company we trusted when we bought the four pc's.
We went back to talk to Costco (and not the concierge service, since they're NOT a part of Costco) they played the "transfer" game, sending us to each of their departments.
Our explanation of what had happened to the pc was given to a myriad of people who kept sending us to another person and then another... Until FINALLY, reaching the general manager who immediately said: Bring it over for a full refund.
We went to the store to return it, but had no idea how to take the files out, especially the pictures. We didn't want to open the pc without their consent.
Well, the pc had to come home with us to get those pics out. Here, once again, Mr. RLC was the one that saved the day. All the pics and files were OK. Ahhhhh big happy face :)
The pc was returned last Thursday... Case Closed!
Now, I'm in the look out for a new pc and that's not exactly for me.
I'm going to start using my daughter's pc. Yeah, the same HP. Since I keep it at home most of the time, I don't mind that it's heavy, but she really needs a light pc that she can bring in her backpack to her classes on campus.
Any recommendations will be greatly appreciated. We're now looking at the Lenovo Yoga 900 13 (aff.), which has good reviews for being fast, lightweight, quiet, and having a good battery life. It would be great to look at other options before ordering one.
Well, that's it. It turned out to be a happy ending, but not without a bit of a headache.
The biggest downfall in this situation, at least for me: Costco. We've been members for 15 years or longer, and this is the first time we had trouble returning one product we bought from them after such a short time of usage. It looks like they're now outsourcing many of their services and the customer service is getting to be really BAD.
I'm just crossing my fingers not to see smoke coming out from any of the other three pc's, wish me lots of LUCK!